Effective Date: November 13, 2025

​​

​

INTRODUCTION

These Terms of Service form a legally binding agreement between you and Rio Inc. governing your access to and use of our website, software, applications, and tools. By accessing or using the Services, you agree to these Terms. If you do not agree, you must stop using the Services immediately.

 

USE OF SERVICES AND ELIGIBILITY

You may use the Services only if you are of legal age in your jurisdiction and capable of entering into binding contracts. You represent and warrant that you have the authority to bind the entity you are acting on behalf of. You agree to comply with all applicable laws and regulations including data protection, privacy, consumer protection, export control, and anti spam laws. You are responsible for ensuring that any personal data relating to your customers or end users that you submit to the Services is collected and processed in compliance with data protection laws. If you use the Services in connection with WhatsApp or any messaging channel, you are responsible for obtaining required consent or lawful basis to contact your end users.

 

ACCOUNT REGISTRATION AND ACCESS

To use certain features, you may be required to create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify Rio promptly of any unauthorized access or security breach. We may suspend or terminate your account if we believe you have violated these Terms or applicable law.

 

FEES PAYMENT AND SUBSCRIPTION

If you use a paid plan, you agree to pay all fees associated with your subscription. Fees are non refundable except where required by law or explicitly stated otherwise. We may modify pricing or features with notice. Failure to pay may result in suspension or termination.

 

USER CONTENT AND LICENSE

User Content includes all text, files, images, data, audio, or materials you upload or transmit. You retain ownership of your User Content. By submitting User Content, you grant Rio a worldwide, non exclusive, royalty free license to use, reproduce, modify, adapt, and display the User Content as necessary to operate the Services. Rio may use aggregated or anonymized information derived from User Content to improve the Services, provided it does not identify you or your end users. For WhatsApp content, Rio uses message text and metadata only to provide the Services including classification, triage, and AI drafting. Rio will not use WhatsApp message content or metadata for advertising or unrelated marketing and will not disclose such content except where required by law. You represent and warrant that you have all rights necessary to provide User Content and that it does not violate laws or third party rights.

 

WHATSAPP BUSINESS PLATFORM COMPLIANCE

If you connect a WhatsApp Business account, you agree to comply with all WhatsApp Business terms including rules for message templates, opt in, permitted use cases, and prohibited content. You must not use the Services to send unsolicited, unlawful, or harmful messages. Rio may suspend or terminate WhatsApp related features if your use violates WhatsApp policies, these Terms, or applicable law.

 

PROHIBITED USES

You agree not to use the Services to violate laws or third party rights, transmit spam or unsolicited messages, collect personal information without proper authorization, interfere with the Services, attempt to gain unauthorized access, resell or transfer the Services without permission, or reverse engineer the Services. You are responsible for the accuracy and legality of all data you provide.

 

INTELLECTUAL PROPERTY RIGHTS

Rio and its licensors retain ownership of all rights in the Services. You are granted a limited, non exclusive, non transferable, revocable license to use the Services in accordance with these Terms.

 

DATA PROTECTION AND PROCESSING

Where Rio processes personal data on your behalf, you act as Data Controller and Rio acts as Data Processor under applicable data protection laws. The Data Processing Addendum is incorporated into these Terms.

 

DISCLAIMERS AND LIMITATION OF LIABILITY

The Services are provided “as is” and “as available”. Rio disclaims all warranties including merchantability, fitness for a particular purpose, accuracy, and non infringement. Rio is not liable for indirect, incidental, special, consequential, or exemplary damages including lost profits or loss of data. To the extent permitted by law, Rio’s total liability under these Terms will not exceed the fees paid by you in the six months prior to the claim or one hundred USD, whichever is lower.

 

TERMINATION

Either party may terminate these Terms at any time. Upon termination, your right to use the Services ends immediately. Sections on intellectual property, disclaimers, liability, and User Content survive termination.

 

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the jurisdiction where Rio is incorporated. Any legal action must be brought in the courts of that jurisdiction.

 

AMENDMENTS

Rio may modify these Terms. If material changes are made, we will notify you. Continued use of the Services after revisions constitute acceptance.

 

MISCELLANEOUS

These Terms and Rio’s published policies constitute the entire agreement between you and Rio. If any provision is held invalid, the remaining provisions remain enforceable.

​